Refund policy
Return & Refund Policy
At Velouraaxa, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must:
• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all original accessories and materials, if applicable.
Items that show signs of use, damage caused by the customer, or modifications are not eligible for a refund.
Return Shipping Costs
Customers are responsible for all return shipping costs.
If you choose to return an item because you changed your mind, no longer want the product, ordered the wrong item, or are dissatisfied for personal reasons, you will be responsible for the full cost of returning the item.
Original shipping charges are non-refundable.
Shipping costs paid to return an item are non-refundable.
How to Request a Return
To initiate a return, please contact us at:
Please include:
• Your order number.
• The reason for the return.
• Photos of the item if it arrived damaged or defective.
Once your request is approved, we will provide instructions for returning the item.
Refunds
After we receive and inspect the returned item, we will notify you of the status of your refund request.
If approved, your refund will be processed within 5-10 business days after the returned item has been received and inspected.
Please note that your bank or payment provider may require additional time to complete the refund transaction.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
You must provide clear photos showing the issue.
After reviewing the claim, we will determine whether a replacement, store credit, or refund is appropriate.
Non-Returnable Items
The following items are not eligible for return or refund:
• Items returned after 14 days of delivery.
• Items that have been used, worn, altered, or damaged by the customer.
• Personalized or custom-made products.
• Gift cards, if offered.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
Once an order has been processed or shipped, it can no longer be canceled.
Refund Processing
Refunds are issued only after the returned item has been received and inspected.
Velouraaxa reserves the right to deny a refund if the returned item does not meet the conditions outlined in this policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: support@velouraaxa.com
Thank you for shopping with Velouraaxa. We appreciate your trust and support.