Shipping policy
Shipping Policy
At Velouraaxa, we are dedicated to delivering your bracelets safely and quickly to your doorstep. Please review our shipping policy below.
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Shipment Processing Time
All orders are processed and prepared within 1–2 business days.
Orders are not processed, shipped, or delivered on weekends or international holidays.
During high order volume periods, processing may take slightly longer. If there is a significant delay, we will contact you by email.
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Shipping Rates and Delivery Estimates
We ship all products directly from our fulfillment hub using premium express international couriers such as DHL, FedEx, or UPS to ensure fast and reliable delivery to the United States.
Shipping Method: Express International Shipping with full tracking
Estimated Delivery Time: 3–5 business days after processing
Shipping Cost: Free Shipping Worldwide
Delivery times are estimates. Delays may occur due to customs, weather conditions, or peak holiday periods.
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Order Tracking
You will receive a shipping confirmation email with your tracking number once your order has been shipped.
Tracking information becomes active within 24 hours so you can follow your package until delivery.
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Customs, Duties, and Taxes
All customs duties, taxes, or import fees are the responsibility of the customer.
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Incorrect Shipping Information
We are not responsible for orders lost, delayed, or delivered incorrectly due to incorrect or incomplete shipping information provided by the customer at checkout. Please review your address carefully before placing your order.
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Damaged Items in Transit
If your item arrives damaged, please contact us within 48 hours at our support email.
Clear photos of the damaged item are required.
Please keep all packaging materials until the issue is resolved.
Contact Information
If you have any questions or concerns regarding shipping, please contact us:
Email: support@velouraaxa.com